What does your tracking information say?
Please track your order: HERE
Usually all orders should be received within 3-12 working days from when your order was placed and depending on the shipping service you paid for.
But due to the impact of COVID-19, the timeframe will be longer than usual. Basing on our experience, it may take up to 1 month.
If for any reason your delivery has surpassed this timeframe then please contact us immediately so we can assist you.